Privacy Policy
We collect only what we need to bring you food — your name, phone, address, and household details. We use it solely to schedule and confirm your distributions. We never sell your information. We never share it for advertising. We never give it away. Period.
1. Information We Collect
When you register with the Clermont Food Pantry (the “Pantry,” “we,” or “our”) — whether through our website, by phone, or in person — we collect the following information to serve you:
- Identity: Your first and last name.
- Contact: Your phone number and home address (street, city, ZIP). Email is optional.
- Household details: Number of people in your household, dietary needs (such as halal preference), and any accessibility considerations for delivery.
- Distribution records: Your RSVP responses (yes / no), pickup or delivery preference, and a record of which distributions you received.
- Communication preferences: Your preferred language (English or Spanish) and your consent status for SMS reminders.
We do not collect Social Security numbers, financial account information, immigration status, or income documentation.
2. How We Use Your Information
Your information is used only for these purposes:
- To schedule you for upcoming food distributions.
- To send you SMS reminders and RSVP confirmations about distributions you have signed up for.
- To bring groceries to your home if you have requested home delivery.
- To answer your questions when you call our voice line.
- To report aggregate, de-identified household counts to our food sources (such as Second Harvest Food Bank) — no personal identifying information is included.
3. SMS & Phone Communications
By calling our voice line at +1 (352) 723-5685 and completing a verbal RSVP, or by opting in on our website, you consent to receive SMS messages about our food-assistance program at the phone number you provide. These may include distribution confirmations, RSVP and pre-distribution reminders, day-of pickup or delivery notices, periodic eligibility and contact verification requests, and occasional program updates — up to 4 messages per month.
Our SMS program is operated through Twilio, a U.S.-based, A2P 10DLC-compliant messaging provider. We do not share your phone number with Twilio for any purpose other than delivering messages you have requested.
You can stop SMS at any time by replying STOP to any message. You can request help by replying HELP.
Standard message and data rates from your wireless carrier may apply. We do not charge any fee for our SMS service.
4. Information Sharing
We do not sell your information. We do not share it with advertisers. We do not share it for marketing purposes. We do not trade or rent contact lists.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
The narrowly limited circumstances in which we may share information are:
- Service providers we depend on to operate — such as our SMS provider (Twilio), our scheduling database (Supabase), and our website host. These providers process data only on our behalf and are bound by their own privacy and security obligations.
- Trusted volunteers and staff — including drivers who deliver to your home and packers who prepare boxes, who may see your name and address solely to perform their service. They are bound by our internal confidentiality expectations.
- Legal requirements — if we are required to disclose information by court order, subpoena, or law.
5. Data Security
We protect your information using industry-standard safeguards: encrypted database storage (Supabase, AES-256 at rest, TLS in transit), HTTPS-only access to our website and admin tools, role-based access for staff and volunteers, and regular access reviews.
No system is perfectly secure. If we ever experience a breach affecting your information, we will notify you and the appropriate authorities promptly.
6. Your Rights
You have the right to:
- Access the information we hold about you.
- Correct any information that is inaccurate or out of date.
- Delete your records — including your phone number, address, and RSVP history.
- Withdraw consent for SMS at any time by replying STOP, with no effect on your eligibility to receive food.
- Receive a copy of your information in a portable format.
To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within 30 days.
7. Children’s Privacy
Our services are intended for adult heads of household. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.
8. Changes to This Policy
We may update this privacy policy from time to time. The “Last updated” date at the top reflects the most recent version. Material changes will be communicated to active recipients by SMS or in person at the next distribution.
9. Contact Us
Questions about this privacy policy, or about your information?
Interfaith Community Outreach Center